How to report and review bugs

MAAS bug reports appear in Launchpad. Here are some tips for submitting usable bugs.

Ready your info

Preparation is key. Have these details ready:

  1. Bug summary: Be concise. Think:
    • “MAAS PXE boot fails on IBM LPAR as KVM host”
  2. Version and build:
    • Snap users: snap list maas
    • Debian package users: apt list maas
  3. Interface used: UI? CLI? API? Specify.
  4. What happened: Describe the unexpected behaviour. Keep it crisp.
  5. Steps to reproduce: Step-by-step actions leading to the problem.
  6. Screenshots: Only if they clarify.
  7. Log files: see bellow

Use a text editor. Keep these details at hand.

Gathering logs for version 3.5 and forward

Starting with MAAS 3.5 the logs are sent to the system journal (journald). The utility used to query and display logs from the journal is called journalctl, and it’s a powerful tool. For a bug report, it’s enough to run the following command line:

journalctl --since "1 hour ago" -o json | xz > maas-log.json.xz

You can combine --since and --until parameters to extract the logs from the correct time window. You can use any valid date and time format specified in the systemd.time manual. Please always export logs starting some time before the issue manifested.

Gathering logs for prior versions

Older MAAS versions keep logs in files in the local disk. In most cases, maas.log, regiond.log and rackd.log are enough to start investigating the issue. The location of these files depends on your installation:

  • Snap: /var/snap/maas/common/log/
  • Debian Package: /var/log/maas/

Using sos to collect logs (and more)

sos is a diagnostic data collection utility, used by system administrators, support representatives, and the like to assist in troubleshooting issues with a system or group of systems. It can be used to automate the collection of logs.

sosreport version 4.8.0 or better is required to produce an useful report for MAAS.

In order to produce a report, you can run the following command:

sudo sos report -o maas --all-logs

It’s advised to review the generated report for confidential/sensitive data before attaching it to a public Bug Report.

Submit the bug

  1. Start here: Launchpad bug report page^
  2. Summary: Input your concise summary.
  3. Details: Paste the prepared info into “Further information”.
  4. Attachments: Add screenshots and log files. Describe them.
  5. Submit: Click “Submit Bug Report”.

For clarity, you can view this sample bug.

Last updated 2 months ago.

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